Groups FAQ

Reservations can only be made on request using the pre-reservation form.

Reservations cannot be made by telephone. We need written information in order to issue the booking form that will confirm your visit.

The museum has set up a booking calendar that indicates when bookings can be made. You'll find this calendar on the website under "When do I need to book?

Any request sent outside these opening dates will not be processed.

Once the pre-booking form has been completed and validated, you will be given a number to track the progress of your request.

Reservations are processed on a first-come, first-served basis and confirmed approximately two months before the requested date.

Once you have completed your visit request form, you will receive an e-mail acknowledging receipt of your request. Please note that this does not constitute acceptance of your request.

If the dates requested or the theme of the visit are not available, the department will contact you by e-mail or telephone to discuss other possibilities.

You will receive a booking form by e-mail to confirm your visit approximately two months before the requested date, which you must sign and return to the booking department to confirm your visit.

If the visit slot is not convenient for you, you must inform the reservations department to free up the slot.

The booking department will do its utmost to respect your choice of date, but will request several dates in case the first is no longer available.

You agree to be available on the dates indicated. The service will contact you if none of the dates requested is possible.

If you have not yet received confirmation, you can send an e-mail to the reservations department(reservation.museedarts@nantesmetropole.fr) indicating :

- Your form number :

- Name of establishment :

- Three new dates available with your time constraints if you wish to postpone this visit:

If you have already received confirmation of your visit, please notify the reservations department at least two weeks in advance and complete a new form. Otherwise, you will be billed for the visit.

If you have anything to add to your pre-reservation or any other questions, please contact the reservations department:

- By e-mail to reservation.museedarts@nantesmetropole.fr

- By telephone on 02 51 17 45 00 (Monday to Friday, 9am to 12:30pm and 1:30pm to 5pm)

No estimate is provided in advance, but a booking voucher will be emailed to you to confirm the visit. Included:

- contact details,
- number of participants,
- date,
- time,
- theme,
- price,
- tour details.

No, no payment is required in advance. You can pay on the spot (cheque, credit card or cash), by deferred payment or via the Pass Culture (schoolchildren).

The Culture Pass must be ticked as the means of payment on the booking form.

The reservation department will then create a slot on the ADAGE platform and notify you by e-mail once this has been done.

You (or your head teacher) must then validate this slot on ADAGE to activate payment.

For deferred payment, your establishment must supply an order form with the signed reservation form. This document must include: the establishment's contact details, SIRET number, date, time and price of the visit(s). It should be e-mailed to the reservations department in advance of the visit.

The invoice is then sent to your establishment by the French Treasury.

We advise you to request your invoice directly from the ticket office on the day of your visit.

For school groups choosing deferred payment, the invoice will be sent to the school after the visit.

All reservation vouchers give access to at least the permanent collections.

The theme of your visit, which is noted on your reservation form, determines the areas to which you have access.

If the name of a temporary exhibition is noted on your voucher, you can visit that exhibition and the permanent collections.

Groups must arrive 15 minutes before the start time of their visit (ticket office, changing rooms, toilets, etc.).

If you're running late for a visit, you can call the museum switchboard to let them know you'll be late (02 51 17 45 00).

However, the mediator will be obliged to shorten the duration of the visit by the time equivalent to the delay. The end time will remain unchanged.

Please note that for any delay of more than 15 minutes, the museum will not be able to provide the service.

When you arrive, you'll need to show your booking voucher to the receptionists and go to the ticket office to obtain admission tickets (even if you have free admission).

You can meet the mediator in charge of your visit in the reception hall, after presenting your reservation voucher at the ticket office and dropping off your belongings in the checkroom.

Coaches can park on the zebra lines alongside the museum on rue Gambetta.

The museum has no picnic facilities. You can ask at the Jardin des Plantes, less than 5 minutes' walk away.

Photos for non-commercial or advertising purposes are permitted without flash, unless otherwise indicated on the work.

Yes, it is possible to use the changing rooms.

Please note that items larger than 55cm x 35cm x 20cm will not be accepted.

For school groups, after 4pm only.

For adult groups, it's possible all the time.

Only French or foreign museum guides and curators holding a professional card, and French or foreign teachers leading their students, are entitled to speak on presentation of proof.

School groups have access to a dedicated program with three types of visits:

- Guided tour with a museum mediator.

- Self-guided tours: these tours address specific themes and focus on three, four or even five works. The class is divided into two or three sub-groups.

- Self-guided tour: teachers must specify a self-guided tour when booking, to check availability of tour areas.

Whatever type of activity you choose, it's important to prepare your students for their visit to the museum: what is a museum, what can you find there, what can you do, what can't you do, and so on.

If your visit is accompanied by a museum mediator, there's no need to prepare your students for the theme that will be covered during the tour.

For self-guided tours, a guide is always available on the website. It tells you how to approach the visit and how to form your group.

For self-guided tours, please indicate the areas you wish to visit when making your reservation.

For groups of 30 or more (including students and accompanying adults), it is necessary to divide the group.

For self-guided tours, the class must be divided into two groups, as indicated in the accompanying documentation for the chosen theme.

For kindergarten classes: one adult for every 6 children

For primary school classes: one adult for 8 children

It is possible to attend several classes on the same day, but not on the same themes, at the same time.